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Track and Trace

A convenient way to follow your shipment

Good custumer service

We answer all your questions as soon as possible.

Secure Payment

Paypal, creditcard and bank.

Well priced

Our products are the best priced in the market.

14 day's to change your mind

You have the right to cancel your order

10% loyalty discount

Join our newsletter and recieve 10% discount.

Delivery

Please allow between 2 to 3 working days from the time of processing to the time of shipment. 

Overseas delivery

Please allow between 3 to 4 working days from the time of processing to the time of shipment. We reserve the right to decline or reduce the quantity of your order if we consider the product(s) to be too fragile or heavy to send. Orders are processed and shipped between 1 and 3 working days depending on what time of the day the order was placed. As the International Recorded service is used we are unable to guarantee a date and time for delivery. Delivery Times: We cannot normally guarantee a time and date of delivery once the parcel has been handed to the carrier. Most orders are usually delivered within 3-5 working days. However, for Domestic orders please allow 7 working days for delivery. International orders can take anywhere from between 7 and 21 working days unless the courier service is selected. The courier service provides a 3 - 7 working day service depending on the destination. . Sometimes weather conditions can delay delivery and shipping (for example the storms in February 2014). Working Days = MONDAY, TUESDAY, WEDNESDAY, THURSDAY, FRIDAY We reserve the right to change these details without notice. Taxes The price you see against a product is inclusive of VAT. If you require a VAT invoice please use the contact page.

Order Tracking and Caims

We send all of the orders we receive by a Recorded service to ensure you receive your order. If you do not receive your order please let us know and we will track your order. You are responsible for the accuracy of the shipping address. We do not accept claims for orders that are sent to the correct address and have been signed for. 

Orders which cannot be delivered 

will be held at your local Mail sorting office for 5 days before being returned or the courier will try to deliver up to 2 times. As we understand, currently, you can contact your local depot to arrange for a more convenient time for the package to be re-delivered. It is your responsibility and we do suggest you contact your local sorting office before contacting us if you have waited more than seven working days. 

Lost shipment 

the delivery service will only investigate 17 working days after it was dispatched from us as they only consider items to be officially lost after this length of time. After their investigations have been completed and the parcel has still not materialised they will refund our order value and shipping costs. We can then either reimburse you or resend the order if you so require. 

Returns / Refunds 

If you are based within the EU: You have the right to cancel your order within seven days of placing the order or within fourteen days of receiving your order, whichever is the longer. We will refund you immediately* and if you have received your order, we ask that you contact us, either by email or by phone, so that we can organise the return of the goods. If you are outside the EU, we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 14 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of purchase. You may return any item to us provided you: (a) send the goods back to us with all original packing within fourteen days of delivery to you; (b) follow our instructions as stated in our Returns Policy; (c) accept that we are not responsible if the goods do not reach us for any reason. (d) If you order an incorrect item and it has not been opened or the seal broken we will happily accept the return and refund your account. (e) If a product is damaged in transit we may request photographic evidence in order to file a claim with the courier. (f) If a product is not fit for purpose we will require the product to be returned for further analysis. If the product cannot be returned then we will require the batch number and photographic evidence. We will normally refund an item prior to the return of evidence provided but we reserve the right to reclaim the refund if the evidence is not forthcoming. None of the above affects your statutory rights. Orders with an incorrect shipping address will be cancelled and refunded. We will email you to inform you if this problem arises. Uncollected orders that are returned to us will be either refunded less the cost of the postage if or, if the opportunity allows, we will contact you by email to offer the option of sending the order again provided we receive the full shipping cost again. This includes both International and domestic parcels. We will only consider a refund or replacement if a valid order reference number is provided. *Refunds may take several days to appear on your bank/card statement depending on your card issuer which is out of our control. 

 

 

ADDRESS HEAD OFFICE

Distribution Centre

Industrieweg 154d

Best - The Netherlands

Company Reg. no.: 59224681

VAT no.: NL853376384B01